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How ewallet888 Handles Your Personal Information

Your account details, payment records and session activity are handled with care. This page sets out exactly what we collect, why we collect it, and how you can request changes — so you know precisely where your information goes when you fund your account…

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Start a live chat session from your account dashboard to ask about data access, correction requests or to flag a privacy concern. Our team will acknowledge your request and respond with next steps.

Email Support Send a written request to our support email for formal data queries — account deletion, data export or objection to processing. Include your registered account ID so we can locate your records quickly.

Account Settings Some updates — like your contact number or linked wallet between Touch 'n Go eWallet and Boost — can be made directly inside account settings without contacting support first.

DATA HANDLING PRACTICES

Account Security, Cookies and Retention

We apply access controls, encrypted connections and session monitoring to protect data at every point — from login to withdrawal. Here is how each area works in practice.

Cookies and Session Tracking

We use cookies to keep you logged in, remember your preferred payment method and measure which pages are visited most. You can manage cookie preferences through your browser settings at any time.

Account Security Measures

Login attempts trigger OTP verification to your registered number. Unusual access patterns — new device, different region — prompt an additional identity check before the session is allowed to continue.

Data Retention Policy

Active account data is held while your account is open. After closure, records are kept for the period required under applicable rules. Once that window passes, data is deleted or anonymised.

Requesting Changes or Deletion

You can request a copy of your data, ask us to correct inaccuracies or submit a deletion request via live chat or email. We aim to process straightforward requests within a reasonable timeframe.

Data We Collect and Why We Use It

ewallet888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, contact details, date of birth and the payment method you register — whether that is Touch 'n Go eWallet, Boost or GrabPay. Each time you fund your account or request a withdrawal, we log the transaction reference,

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the amount in RM and the wallet used. This lets us verify payments, resolve disputes and keep your account history accurate. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual login attempts and keep your account
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secure. We do not sell personal information to third parties. Data shared with payment processors is limited to what is strictly required to complete a transaction. Your profile data is held for as long as your account remains active, and for a defined period afterward as
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required by applicable rules where we operate. If you are in Subang Jaya or anywhere else in Malaysia, this policy applies to your account in full, subject to local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at ewallet888

These are the questions we receive most often about how personal data is managed on this platform.

We collect your name, contact details, date of birth and the payment method you register — such as Touch 'n Go eWallet or Boost. Transaction records are also stored each time you deposit or withdraw in RM.

We share data only with payment processors — GrabPay, Boost, Touch 'n Go eWallet and banking rails like FPX — and only the minimum needed to complete your transaction. We do not sell your information to marketers or unrelated third parties.

Contact us via live chat or email with your account ID. We will locate your records and provide a summary of the data we hold. Most straightforward requests are handled without delay.

Yes. Submit a deletion request through live chat or email. We will close your account and remove or anonymise personal data after the retention period required under applicable rules has passed.

Payment details passed through Touch 'n Go eWallet, GrabPay and DuitNow are encrypted in transit. We store only the references needed for your account history — full card or wallet credentials are never held on our servers.

Yes, this policy covers all accounts where access is available under local law. If you access the platform from Malaysia in a permitted region, your data is handled in line with what this page describes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ewallet888 Handles Your Personal Information

How to Reach Us About Your Data

Account Security, Cookies and Retention

Cookies and Session Tracking

Account Security Measures

Data Retention Policy

Requesting Changes or Deletion

Common Questions About Your Privacy at ewallet888

01 What personal data does ewallet888 collect when I open an account?

02 Does ewallet888 share my data with anyone?

03 How do I request a copy of my personal data?

04 Can I ask ewallet888 to delete my account and data?

05 How does ewallet888 protect my payment information?

06 Does this Privacy Policy apply to me as a player in Malaysia?

Privacy Policy

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